Refund policy
Returns within 30 days
You can return online and in-store purchases within 30 days of delivery or purchase. This includes sale items.
You're welcome to try your frames on. Please return them undamaged and in their original packaging.
Items we can't take back
Unless they're faulty, we can't accept returns of:
- Bespoke frames
- Frames fitted with prescription lenses
- Anything else made or altered to order
How to return an item
You don't need to contact us first.
- Pack the item in its original packaging.
- Include your order number or receipt, and say whether you'd like a refund, an exchange or store credit.
- Post it to the address below, or bring it to our Beauchamp Place shop.
Arthur Morrice Opticians, 11 Beauchamp Place, Knightsbridge, London, SW3 1NQ, United Kingdom
Please use a tracked, insured service. Please don't send items back to the manufacturer.
Return postage
You pay the postage for returning an item, unless it's faulty.
Refunds, exchanges and store credit
You can choose a refund, an exchange or store credit.
We process refunds within 3 working days of receiving and checking your item. They go back to your original payment method, and your bank may take a few more days to show them.
If you cancel an online order within 14 days of delivery, we'll also refund your original standard delivery charge.
If an item comes back damaged or shows more wear than trying it on would cause, we may reduce your refund.
Faulty items and our guarantee
If your item arrives faulty, you can return it free of charge. Email sw3@arthur-morrice.com or call 07948 347394 with your order number, and we'll arrange it.
Your purchase also comes with a 12-month guarantee against manufacturing faults in frames or lenses. Your legal rights aren't affected.
Gifts
If an item was marked as a gift and sent directly to you, you'll receive store credit for its value. If it wasn't marked as a gift, the refund goes to the person who bought it.
Questions about a return
If your refund hasn't arrived, please check with your bank first. If you still can't see it, contact us.
Email: sw3@arthur-morrice.com
Telephone: 07948 347394
Your legal right to cancel an online order
This right is separate from our 30-day returns promise, and it doesn't apply to items made or altered to order.
You can cancel an online order at any time from when you place it until 14 days after you receive it. You don't need to give a reason. To cancel, tell us clearly by email or post, or include a clear statement with the returned item. You can use the form below, but you don't have to.
Please send the item back within 14 days of telling us. We'll refund you within 14 days of receiving it, or of receiving proof that you've sent it, if that's sooner. The refund includes our standard delivery charge, and goes back to your original payment method.
Cancellation form
To: Sapphire Trading Limited, trading as Arthur Morrice Opticians, 11 Beauchamp Place, Knightsbridge, London, SW3 1NQ. Email: sw3@arthur-morrice.com
I give notice that I cancel my contract of sale for the following goods:
Ordered on / received on:
Your name:
Your address:
Signature (if sent on paper):
Date:
Your legal rights if an item is faulty
Items must be of satisfactory quality, fit for purpose and as described. If they aren't, you can reject the item for a full refund within 30 days. After that, you can ask for a repair or replacement. If that doesn't fix the problem, you can ask for a price reduction or a refund. Our 12-month guarantee doesn't affect these rights.
About us
This website is run by Sapphire Trading Limited (company number 06439747), trading as Arthur Morrice Opticians, 11 Beauchamp Place, Knightsbridge, London, SW3 1NQ. Registered office: 36 Scotts Road, Bromley, England, BR1 3QD. VAT number: GB923635719.